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Preorder Policy

Please ensure you have read through all preorder policies before purchase to avoid any misunderstanding. 

About Preorder/Backorder delivery timeline

  • Once your order is placed and payment is fulfilled, we will process and ship out your order around 10 ~ 18  days after each order's batch cut off date.

  • Backorder/Preorder cut off date will be on 5th, 15th, 25th of every month. 
    补货日期为每月的 5,15,25日。

  • For example, If you made a backorder on 13th of the month, our batch cut off date will be on the 15th. Hence, your order will arrive within 25th of the same month ~ 2nd of next month. Your parcel will then shipped from us within 1 ~ 3 working days. 

About Items availability

  • Preordering an item does not guarantee its availability. While we make every effort to fulfill all preorders, in some cases, unforeseen circumstances such as (items out of stock, supplier delay, items defect) may result in an item becoming unavailable. If this happens, we will notify you promptly and provide alternative options which you may change to other ready stocks item with equal value or offer a refund.

About Cancellation

  • Please note that once a preorder is placed, changes or cancellations are not accepted. Preordered items are specially ordered and reserved for you, production and allocation processes begin immediately. Therefore, we cannot accommodate any modifications or cancellations once the preorder is confirmed. We apologize for any inconvenience this may cause and appreciate your understanding.

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